A large part of DPL’s business is domestic housing contracts for RSL’s. We currently work in partnership with Ipswich Borough Council and in April 2008 we were working alongside two other electrical contractors on their “Decent Homes” Rewire Project, where we are rewiring approximately 700 properties annually. In April 2009 we were awarded the contract on a sole supplier basis. This award was on merit, due to our performance in achieving a near perfect performance on IBC’s KPI Standards.
We have created an in-house system that has achieved excellent performance from our teams of electricians. By following our set procedures and with the completion of our documentation we improved our service and the quality of our installations to a very high standard. When issues arise, we immediately put in procedures to eliminate these matters from arising in the future. DPL recognise that by listening to our clients (including the residents) we have managed to improve our service by monitoring the customer satisfaction sheets and liaising with our CLO’s we can adapt to provide the best results. DPL understand that good customer relations are the fundamental requirement for both the efficient running of this type of project and proving customer satisfaction. Our customer liaison officers have a vitally important role in our achievements.
We measure our performance, defects and customer satisfaction by the completion of the relevant documents. Any complaints are dealt with immediately and turned into a positive result. We currently have a positive feed back of 97% from our Ipswich Borough council contract. Every step of the way, we keep residents advised of timescales, how long the work will take and we explain in detail the works we will be carrying out. We have also worked in properties of residents with special needs requiring additional sensitivity.
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DPL Services are based in Ipswich, Suffolk.